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FAQ

Here is a list of questions that may help in your decision:

 

Who will be cleaning?

A supervised team of cleaning pros will preform the work. The teams generally consist of 3-4 people. Always in uniform so you can distinguish them for questions or requests.

 

Do I need to be there?

No, it is not nessecary to be home for your scheduled visit. In fact, most of our customers are not (due to work schedules or after hours cleaning of commercial clients). We have a variety of options for you to grant access to the cleaning crew.

 

How do I pay?

We accept visa, mastercard and discover card payments. You may also leave cash or checks (payable to All-Bright Cleaning Services) in an envelope to ensure your privacy. Please let us know if you would like us to provide envelopes for you. Commercial accounts will be billed accordingly.

 

What is your cancellation policy?

Life happens, we understand. Just call our office within 24 hours of your scheduled cleaning visit so that we may fill your time slot. Anything else will incur a $25.00 cancellation fee. In the case of emergencies, exceptions will be made.

 

Are you services guarenteed?

Absolutely! Your satisfaction is the key to our sucess. Our teams are supervised at all times and work off of a checklist system. However, if there is ever a item or area in question simply call our office within 24 hours and we will return to correct it at NO ADDITIONAL CHARGE.

 

Are your services insured and bonded?

Yes, we carry extensive policies to cover both residential and commercial services. All of our employees are covered with worker’s compensation insurance as well.

 

Do workers accept tips?

Yes they do! Our employees always strive to perform at their best and are compensated with wages in the top of our industry, however tips are always greatly appreciated.

 

Do I need to provide cleaning products or equipment?

No, we take care of that for you. We carry a variety of professional products and proven industry leading equipment to clean your space. Our employees have been trained on the proper use of these products to ensure your space is left clean!

 

How much will it cost?

Every job is unique, and every cleaning fee is individually based. Things that will affect the amount of your house cleaning estimate include the size of your home, number of residents, number of pets, number of bathrooms, how often you want us to clean, etc. Commercial estimates are determined individually as well. We have a standardized formula for calculating each cleaning estimate in a uniform way. Contact us for a free, no obligation estimate.

 

Still Have Questions?

Contact us for further details. We look forward to hearing from you!